PRIVACY POLICY

Alpena (Alpena®, Company, or we) values the trust you place in us and recognizes the need for appropriate protection of the personal information you share with us. To better protect your privacy, Alpena provides you with its Privacy Policy so that you will understand its commitment to each user of Alpena.ca (the Website). This Privacy Policy describes what information the Company may collect about you; how your information is used; how it is protected; and what choices you have on how that information is used. This Privacy Policy governs the privacy practices and procedures of Alpena with respect to the personal information it collects online via Alpena.ca and how we use such information. By visiting the Website, you are consenting to the practices and procedures described in this Privacy Policy.

If you do not agree with the practices and procedures described in this Privacy Policy, please discontinue using the Website and follow the applicable procedures described in the opt-out section of this Privacy Policy. If for any reason you are not comfortable shopping online at the Website or on any of our other websites, please feel free to place your order with us by telephone at the number listed in the section entitled "Contact Us". Customer Services representatives at each of our brands are available from 10am-5:30pm from Monday to Friday and will be happy to assist you.

We suggest that you review this Privacy Policy periodically, as we may modify it from time to time as our Website and services evolve. Your continued use of the Website after the posting of a revised Privacy Policy signifies your acceptance of the revised terms. Under certain circumstances (e.g., with respect to material changes), we may also elect to notify you of changes or updates to our Privacy Policy by additional means, such as posting a notice on the front page of the Website or sending you an e-mail.


Collecting Personal Information

We suggest that you review this Privacy Policy periodically, as we may modify it from time to time as our Website and services evolve. Your continued use of the Website after the posting of a revised Privacy Policy signifies your acceptance of the revised terms. Under certain circumstances (e.g., with respect to material changes), we may also elect to notify you of changes or updates to our Privacy Policy by additional means, such as posting a notice on the front page of the Website or sending you an e-mail.

Alpena collects customer personal information that we require to process, package, distribute, and/or complete your purchase through the Website, and to provide any and all reasonably related services. Personal information which Alpena collects includes your name, address, telephone number, email address and credit card information. In addition, Alpena™'s web server will automatically gather information about your visit to our Website (which may not be personal information), including your browser type, what pages have been viewed, the time of visit, etc. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

Alpena will not share your personal information with unaffiliated third parties, unless in accordance with this Privacy Policy. We do not sell your personal information to third parties.

Alpena may contact you by phone or email regarding an order placed by you, or to provide you with information or services that you have requested from Alpena. Your email address and/or telephone number may be used internally for reasonable business purposes, including confirming orders, answering questions, providing our newsletter as requested, and other customer related services.


Service Providers

Alpena may transfer personal information to third parties for processing, including for the purposes of credit card verification and processing, as well as to facilitate order distribution. When you purchase a product from the Website, we will share only such personal information that is necessary for the third party to provide that service. Third parties are prohibited from using your personally identifiable information for any other purpose than which the third party is contracted to process such personal information.


Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at feeedback@alpena.ca


Social Media Widgets and Third Party Websites

Our Website includes social media features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site], and links to third party websites. These features and third party websites may collect personal information such as your IP address and which page you are visiting on our site. We are not responsible for the privacy practices or the content of these other websites. You will need to check the policy statement of these others websites to understand their policies. When you access a linked site you may be disclosing private information. It is your responsibility to keep such information private and confidential. Alpena is not responsible for any private information, including but not limited to personal information, disclosed by you to such other third party websites.


Data Retention

Alpena maintains a record retention and destruction policy that governs how long information will be stored by Pro Strobe and when that information will be destroyed. Alpena will retain your information for as long as your account is active, as needed to complete your purchase and/or continue to provide you services through the Website, to comply with audit and tax purposes, or to comply with any legal processes and/or law enforcement requests. Personal information will be destroyed by Alpena when it is no longer required by law to retain the information, and when it is no longer required for any of the purposes identified in this Privacy Policy. If you would like to cancel your account with Alpena or request that we no longer use your personal information to provide you the services through the Website, you can contact us by e-mail at feeedback@alpena.ca.


Our Security Practices

Transactions conducted through the Website are administered and processed via PayPal's secure third party connections. This includes the transfer and receipt of your personal information. In addition, when a secure transmission needs to be made when sensitive information is being transmitted, Alpena uses SSL Encryption to ensure your credit card information is secure.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Personal information collected by Alpena may be transferred across provincial, state and/or international borders and stored in jurisdictions outside of your home jurisdiction. These receiving jurisdictions may be subject to different standards of privacy protection than apply in your home jurisdiction.


Contacting Alpena

Any questions or privacy related complaints can be addressed by e-mail to feeedback@alpena.ca, or by mail to:
Marklyn Group Inc
190 Bovaird Dr. West
Suite 28
Brampton, Ontario
Canada L7A 1A2

[NTD: Should such inquiry be made, Alpena must make available the following information:
the name or title, and the address, of the person who is accountable for the organization's policies and practices and to whom complaints or inquiries can be forwarded;
the means of gaining access to personal information held by the organization;
a description of the type of personal information held by the organization, including a general account of its use; a copy of any brochures or other information that explain the organization's policies, standards, or codes; and what personal information is made available to related organizations (e.g., subsidiaries). If Alpena is using a third-party service provider outside of Canada is used, and has received an inquiry from a Subscriber from Alberta, the Subscriber must be notified:
the way in which the individual may obtain access to written information about Alpena's policies and practices with respect to service providers outside Canada, and the name or position name or title of a person who is able to answer on behalf of Alpena the individual's questions about the collection, use, disclosure or storage of personal information by service providers outside Canada for or on behalf of Alpena.]